INBOUND is a private rural mail and package delivery service operated by Nick Sellers through AI DevWorks LLC of Breckenridge, Texas. I am one person with one truck, and I am the only one who handles your information.
This policy explains what I collect, why I collect it, who else ever sees it, and how you can tell me to stop. It covers inboundtx.com and every part of the delivery service.
1. What I collect
I collect information directly from you — when you call, text, email, fill out a site survey at your kitchen table, or sign up for service. I do not buy customer lists and I do not run advertising trackers on this website.
- Your name, the physical address of the property I deliver to, and your mailing or P.O. Box details
- Your phone number, and whether you want texts, calls, or both
- Your email address, if you use one
- Property access information — gate locations, approach notes, where the drop box goes, and any gate codes or keys you choose to give me
- The name and contact information of any family member you ask me to keep informed
- Your service plan, delivery days, hold requests, and billing records
2. How I use it
I use what I collect to run the route and to keep you informed. Nothing else.
- Retrieving your mail and packages from your post office box as your authorized agent
- Finding your property and reaching the right drop point safely
- Planning the day's route and rescheduling around weather, road conditions, and burn bans
- Sending you a text with a photo and timestamp when a delivery is complete
- Billing, holds, and answering your questions
3. Text messages and your consent
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. No mobile information will be sold. Text message opt-in data and consent are not shared with any third party.
How you opt in
You give consent by providing your mobile number and agreeing to text notifications when you sign up for service — in person at your site survey, over the phone, or through the signup form on this website. Consent to receive texts is not a condition of buying anything. You can subscribe to INBOUND and ask for a phone call instead.
What I send
Delivery confirmations with a photo and timestamp, schedule changes, weather and road closure notices, and replies to messages you send me. These are service messages about your account. I do not send marketing texts.
The details
- Message frequency varies — typically one message per scheduled delivery, plus occasional service notices.
- Message and data rates may apply through your mobile carrier.
- Reply STOP to any message to stop receiving texts.
- Reply HELP for help, or call me directly at (254) 545-5545.
- Carriers are not liable for delayed or undelivered messages.
If you stop texts, I will still deliver your mail on your regular schedule. You will simply stop getting the photo confirmation, and I will fall back to whatever contact method you prefer.
4. Photos, timestamps, and location
Every delivery is photographed. That is the core of what you are paying for — a record that your mail arrived, when it arrived, and where it was left.
- Photos generally show your drop box, gate, or porch, and the mail being left. They are taken to document the delivery, not to survey your property.
- Each photo carries the time it was taken and the GPS coordinates of where I was standing.
- Photos are stored encrypted with a commercial cloud storage provider and are visible only to you, to any family member you have authorized, and to me.
- If you would rather a photo not show a particular part of your property, tell me and I will change the angle.
5. Gate codes, keys, and access information
Some customers give me a gate code, a combination, or a key to a post office box. This is the most sensitive thing I hold, and it is handled separately from everything else.
- Access codes are stored encrypted, apart from your general customer record.
- They are never printed on a route sheet and never included in the map files loaded onto a phone or GPS unit.
- Exported route files identify properties by number, not by your name or address.
- If you cancel service, tell me and I will delete your codes and return any keys.
6. Who else sees your information
I have never sold customer information and I never will. I do not rent, trade, or share it for anyone else's marketing.
Running the service does require a small number of vendors, and they only receive what they need to do their job:
- A text messaging provider, to actually send the message to your phone
- A cloud storage provider, to hold delivery photos
- A payment processor, to handle billing
- An email provider, for correspondence and delegate notices
These companies act on my instructions, are contractually barred from using your information for their own purposes, and do not receive your information for marketing.
Beyond that, I may disclose information if I am legally required to — a subpoena, a court order, a lawful request from the United States Postal Inspection Service or other law enforcement — or if it is necessary to protect someone's safety. If that ever happens and I am permitted to tell you, I will.
7. Family member access
Many customers ask me to keep an adult child or caregiver in the loop. If you ask for that, I will give that person access to your delivery records and photos.
- Access is granted only at your request and is limited to your property.
- You can revoke it at any time by calling or texting me.
- Access can be set to expire on a date you choose.
- A family member with access can see your delivery history. They cannot change your plan, your billing, or your access codes.
8. How long I keep things
- Delivery photos: kept for two years, then automatically deleted, unless you ask me to keep them longer or they relate to an open dispute. Two years because a photo may be needed to establish what actually happened on a property, and Texas allows two years to bring most claims.
- Delivery records (date, time, piece count): kept for the life of your account and three years afterward.
- Billing records: kept seven years, because tax law requires it.
- Gate codes and access information: deleted when you cancel or when you ask.
9. Security
I use reasonable physical and electronic safeguards: encrypted storage, access-controlled accounts, and devices secured with a passcode. Route information carried in the truck identifies properties by number rather than by name, so a lost phone does not expose a list of customers and addresses.
No system is perfect, and I will not pretend otherwise. If a breach ever affects your information, I will notify you as promptly as I can and tell you plainly what happened.
10. Your choices
Call or text me at (254) 545-5545 and I will take care of any of these:
- See what information I hold about you
- Correct anything that is wrong
- Delete your information, subject to records I am legally required to keep
- Stop text messages, or switch to phone calls instead
- Remove a family member's access
- Get a copy of your delivery history
No form, no portal login, no waiting on hold with a customer service center. You are dealing with one person; me.
11. Children
This service is for adults. I do not knowingly collect information from anyone under 13. If you believe a child's information has been given to me, tell me and I will delete it.
12. Changes to this policy
If I change this policy in a way that matters, I will update the date at the top and tell active customers by text or email before the change takes effect. Minor wording fixes will just show a new date.
13. Contact
Questions, corrections, or complaints come straight to me:
- Phone or text: (254) 545-5545
- Email: nick@inboundtx.com
- Mail: AI DevWorks LLC, Breckenridge, Texas